Customer Success
Drive Growth Through Empowering Clients for Long-Term Achievement
NīVRT provides end-to-end Customer Success framework to drive retention for its customers and their buyers and subscribers, by enabling the competitive advantage for ever-increasing renewals. NīVRT enables anytime, anywhere customer service and support connections across omni-channels with state-of-the-art automation to render great experience and support. Included will be insights based on extensive data analytics across users and customers (buyers, subscribers) behavior, their preferences, their expectations, their perceived gaps lead with comprehensive success plans, journey maps, churn maps, root cause analysis, surveys to give you needed 3rd-party-independent insights.
NīVRT provides advisory and turnkey-outsourced capabilities thereby helping its clients build trustworthy, scalable relationships with their users and customers (buyers, subscribers). These capabilities will differentiate to bring forward meaningful, scalable value propositions to give you the competitive advantage and increased revenue.
CUSTOMER SUCESS OUT-OF-THE-BOX
Retain Customers
NīVRT provides end-to-end Customer Success framework to drive retention for its customers and their buyers and subscribers, by enabling the competitive advantage for ever-increasing renewals. The Customer Success framework will include start-up kits across people, processes, technology with playbooks, workbooks across proactive and reactive steps for training & on-boarding of buyers and subscribers, their deployment of products & services, their support, thereby making buyers and subscribers be your champions.
Increase Customer Satisfaction
NīVRT enables anytime, anywhere customer service and support connections across omni-channels with state-of-the-art automation to render great experience and support. Included will be insights based on extensive data analytics across buyers and subscribers’ behavior, their preferences, their expectations, their perceived gaps lead with comprehensive success plans, journey maps, churn maps, root cause analysis, surveys to give you needed 3rd-party-independent insights.
Increase Revenue
NīVRT provides advisory and turnkey-outsourced capabilities leveraging “Automated Customer Success Workbench”, AI based “Know Your Business” (KYB™) to map your products to its usage by your buyers and subscribers, “Early Warning Systems” across key indicators of success, “Answer Central” to help speed-to-support and speed-to-market across multiple customer segments. Thereby helping you build trustworthy, scalable relationships with your buyers and subscribers. These capabilities will differentiate to bring forward meaningful, scalable value propositions to give you the competitive advantage and increased revenue.
BUILD SUCCESS (an Advisory Services Offering)
NiVRT counsels to strategize, build and optimize its customers' upcoming or existing Customer Success blueprint
- Their grass-root Customer Success organization
- Their Customer Success processes
- Customer Success assets (incl. systems, platforms)
- Customer Success practices
BUILD SUCCESS (an Advisory Services Offering)
- Their grass-root Customer Success organization
- Their Customer Success processes
- Customer Success assets (incl. systems, platforms)
- Customer Success practices
- by undertaking in-depth listening, gathering information, analyzing the data, relating to your business goals to help you – “retain, grow and succeed” alongside your own customers.
NiVRT CUSTOMER SUCCESS FRAMEWORK
Organizational Strategy & Build
(Structure, Roles & Responsibilities, areer, Day-in-Life plan, Incentives, JDs, Behavioral analysis)
Training
(incl. Google Cloud Products, Capabilities, Services)
Culture, Mindset, Adoption & Change Management
Customer Communications
(incl. Active Listening)
Executive Presence
Interpersonal, Problem-solving
Customer Satisfaction Surveys/VoC
(Designing, Planning, Orchestration, Measurement - CSAT, NPS, CES)
Journey & Success Plans
(Experiences, Storylines, Moments of Truth/MOT)
Conditions of Satisfaction, Executive Check-ins
Renewal Preparations
(T-always, workflows, battlecards, subscriptions & licenses)
Google Cloud CS Health Reporting
(KPIs, OKRs, Trends, Competitive Insights)
(Optional) Delivery Excellence Development & Service Lifecycle (Cloud products, Capabilities, Services)
Contact Center Platform
(Relationship Delivery)
Answer Central AI Powered
(CSM Knowledge ware, FAQ, Customer Knowledge ware, FAQ, Subscriber/Buyer Knowledge ware, FAQ)
Early Warning Systems
Early Prevention Systems
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NīVRT is all about – helping businesses introspect themselves with customer success principles and then to advance their workforce with unique search, assessment, readiness & orchestration skills to deliver exceptional outcomes to accelerate success and inspire continuous transformation. And transform by providing solid foundation with rightful insights, resources, frameworks, delivery & operational excellence, layered with advanced technologies to build architecture led by Human Experience leveraging AI Empowerment (Data & AI) and Art of the Possible to create custom solutions and outcomes.
“We INTROSPECT to MODERNIZE, SCALE and OPTIMIZE your business with well-founded capabilities of Advisory. Orchestration. Intelligent Solutions that matter. and our offerings – Custom Solutions, Data & AI Empowerment and Customer Success – to enhance and transform your business. We augment these outcomes with well-rounded HR services, Training, Staffing, Recruiting solutions to bring you the success.”