NīVRT s mission is to provide “Customer Success out-of-the-box for small-to-mid size product companies 3 (incl. SaaS) to retain customers, grow revenue by providing solid foundation for Customer Success with rightful governance, operational, execution blueprint, layered with advanced technologies.”. NīVRT will leverage its solid Customer Success framework to drive retention, satisfaction, revenue, and competitive advantage along with end-to-end thought leadership, delivery and execution built on products and one of them being BUILDSUCCESS.
BUILDSUCCESS ™ is an Advisory Services Product. As part of this product offering NīVRT will counsel its clients to build and optimize their upcoming or existing Customer Success blueprint – its organization, its processes, its practices, its assets (including systems, platforms). This will be done by undertaking in-depth listening, gathering information, analyzing the data, relating to your business goals to help you – “retain, grow and succeed” alongside your own customers.
Our company NīVRT is seeking a highly motivated and experienced “Customer Success Advisor” (CSAd) to join our team. The successful candidate will be responsible for managing multiple customers, maintaining, and sustaining relationships with their Customer Success, Marketing & Sales leaders, ensuring their satisfaction with BUILDSUCCESS. The ideal candidate will have extensive experience in advisory, consultant, program management roles working in Customer Success, Marketing or Sales functions, some experience in product delivery projects incl. B2B SaaS implementation projects and managing customer experiences.
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