GIF Image
GIF Image
Logo Image
Logo Image

Job Description

​​Job Title​:

Customer Success Trainer (CST)

​​Department/Group​:

NīVRT /BUILDSUCCESS

​​Location​:

Remote

​​Level/Salary Range​:

TBD

​​HR Contact​:

Rajan Bhatia

​​Will Train Applicant(s)​:

Yes

​​Job Category​:

Customer Success Advisory

​​Job Code/ Req#​:

NīVRT/CSAd/0001

​​Travel Required​:

Yes, 25%

​​Position Type​:

Part-Time to start and then Full-Time

​​Date Posted​:

5/6/23

Introduction

NīVRT s mission is to provide “Customer Success out-of-the-box for small-to-mid size product companies 3 (incl. SaaS) to retain customers, grow revenue by providing solid foundation for Customer Success with rightful governance, operational, execution blueprint, layered with advanced technologies.”. NīVRT will leverage its solid Customer Success framework to drive retention, satisfaction, revenue, and competitive advantage along with end-to-end thought leadership, delivery and execution built on products and one of them being BUILDSUCCESS

BUILDSUCCESS ™ is an Advisory Services Product. As part of this product offering NīVRT will counsel its clients to build and optimize their upcoming or existing Customer Success blueprint – its organization, its processes, its practices, its assets (including systems, platforms). This will be done by undertaking in-depth listening, gathering information, analyzing the data, relating to your business goals to help you – “retain, grow and succeed” alongside your own customers.

Our company NīVRT is seeking a highly motivated and experienced “Customer Success Trainer” (CST) to join our team. The successful candidate will be responsible for managing training across multiple customers while maintaining and sustaining relationships with their Customer Success, Marketing & Sales leaders, ensuring their satisfaction with BUILDSUCCESS. service offering. The ideal candidate will have extensive experience in training delivery work in Customer Success, Marketing or Sales functions and teaching trainees (viz. Customer Success Managers) on how to provide exceptional customer experience.

Job Description

ROLE AND RESPONSIBILITIES

Customer facing -

  • Establishing excellent relationships with clients to ensure a high degree of customer satisfaction by training and developing their customer success teams and, on the back end, leveraging NīVRT products and services.
  • Engage with customers’ CSM (Customer Success Managers) to train them on Customer Success fundamentals, data analytics fundamentals, customer communications, executive presence, interpersonal, problem-solving, and active listening.
  • Engage with customers’ CSM (Customer Success Managers) to train them on their own products and services with a goal of ensuring that all employees have the knowledge and tools they need to always provide quality customer experience.
  • Co-manage training projects with customer CSMs, ensuring successful delivery, be one of the primary points of contact for inquiries, issues, escalations, crisis, resolutions aiming to provide timely options and solutions.
  • In summary be able to help NīVRT customers with following capabilities shown below --
nivrt

Internal (our company) facing -

  • Act as the voice of the customer to internal teams and be the trusted advisor for the teams.
  • Work closely with internal cross-functional teams like sales, marketing, product development, technical operations, and training to ensure customer needs are met.
  • Share success stories, connecting customers and our own team to relevant communities, programs, and contributing to new initiatives, programs.
  • Stay up to date on industry trends and best practices, sharing insights with customers and internal teams

QUALIFICATIONS AND EDUCATION REQUIREMENTS

  • Bachelor's degree in business, computer science, or a related field.
  • Minimum 3 years of working for a commercial software company or consulting firm as a trainer or a program manager that implements marketing and sales methodologies, customer success or support functions, commercial software for its clients incl. SaaS implementation projects.

Preferred Skills

  • Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers and our internal teams.
  • Engage and develop understanding of customers’ specific customer success processes within specific industry for specific outcomes.
  • Excellent problem-solving and analytical skills, with the ability to identify and resolve issues quickly and effectively.
  • Ability to work independently and as part of a team in a fast-paced, dynamic environment.
  • Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks simultaneously across multiple customers.
Apply

© NiVRT 2024, All Rights Reserved.​

Upload Resume